We're here to help
Have questions about Parentic? Need assistance with your account? Our support team is ready to help you coordinate your family with confidence.
Complaints handling
In accordance with the Data (Use and Access) Act 2025, we are committed to handling all complaints fairly and promptly. When you submit a complaint:
- We will acknowledge receipt of your complaint within 30 days
- We will keep you informed of the progress of your complaint
- We will communicate the outcome to you without undue delay
- You can submit complaints electronically using the form below or by email
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Submit a complaint or request
Use this form to submit complaints, data requests (access, deletion, export), or general inquiries. We will acknowledge your submission within 30 days. All fields are required.
Email support
Send us an email and we'll get back to you within 24 hours.
support@parentic.appDocumentation
Browse our guides and tutorials to get the most out of Parentic.
View documentationFrequently asked questions
How do I invite family members to Parentic?
In the app, open the Network tab and tap "Add to Network." You can send invitations via email to co-parents, grandparents, relatives, and trusted supporters.
Is Parentic free to use?
Yes, Parentic offers a free plan that includes essential family coordination features. We also offer premium features for families who need additional capabilities.
How secure is my family's data?
We take security seriously. All data is encrypted in transit and at rest. We support secure sign-in with email, Apple, and Google, plus optional biometric authentication. See our Privacy Policy for more details.
Can I sync Parentic with my existing calendar?
Yes! Parentic provides an ICS feed that you can subscribe to from Apple Calendar, Google Calendar, Outlook, or any other calendar app that supports ICS subscriptions.
What platforms does Parentic support?
Parentic is available on iOS (iPhone and iPad), Android, and web browsers. Download the mobile app from the App Store or Google Play, or access it at app.parentic.app.
How do I delete my account and my data?
You can delete your account directly from the app's Settings screen, or by emailing support@parentic.app. Under UK GDPR, we will permanently delete all your personal data within 30 days of your request. You will receive an email confirmation when the deletion is complete. This includes all events, tasks, notes, photos, and children's information you have added. See how to delete your account for step-by-step instructions.
How do I export my data?
Under UK GDPR Article 20 (Right to Data Portability), you have the right to receive a copy of all your data in a machine-readable format. You can request a data export from the app's Settings screen or by emailing privacy@parentic.app. We will provide your data in JSON format within 30 days.
Still need help?
Our support team is here to assist you. Reach out via email and we'll respond as quickly as possible.
Response time: within 24 hours
Parentic is operated by Quadragon Ltd
For general inquiries: hello@parentic.app
For data protection & privacy matters: privacy@parentic.app
For legal complaints: legal@parentic.app